Accessibility Policy

Rama Gaming House is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of the people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

ONTARIO HUMAN RIGHTS CODE

Rama Gaming House is committed to meeting is current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. Rama Gaming House understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do no substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

TRAINING

All employees will receive training in accessible customer service, under Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to person with disabilities. Records of training must be kept, including the dates that training was provided and the number of individuals who received the training.

COMMUNICATION & DOCUMENTATION

Employees who interact with customers are provided with training on how to communicate inclusively with people with various types of disabilities. Upon request, any documentation requested in regards to the training, will be provided.

PERSONAL ASSISTIVE DEVICES

We welcome customers with disabilities to use their own personal assistive devices provided the assistive device does not jeopardize or interfere with the integrity and assets of the organization.

ASSISTANCE PROVIDED

We may offer a person with a disability other reasonable measures to assist the person in obtaining, using, or benefiting from our goods and services.

NOTICE OF TEMPORARY DISRUPTION

We will make reasonable efforts to provide notice to customers, when possible, if services are unavailable. When a disruption occurs unexpectedly, notice shall conspicuously be posted as soon as possible on site as well as on the Cambridge Bingo Centre website.

SERVICE ANIMALS

A person with a disability may enter our premises accompanied by their guide dog or service animal in areas of the premises that are open to the public.

SUPPORT PERSONS

We ensure entry of customers with disabilities accompanied by a personal support person into all premises, subject to applicable age restrictions. A “support person” means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.

MODIFICATIONS TO THIS OR OTHER POLICIES

We are committed to developing policies that respect and promote the dignity and independence of people with disabilities. As such, no changes will be made to any policy before considering the impact on people with disabilities. Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

FEEDBACK

We will acknowledge customer feedback in a timely manner that takes into account the customer’s disability. Feedback can be addressed to the General Manager in person, in written form, by email or over the phone.